Technology By Design

FAQ

These FAQs are designed to provide a better understanding of our processes and general knowledge regarding our IT, computer and website services. If you have any questions about our company or our full range of services and computer products, please contact us.

 

IT and Computer Services FAQ

Q. Why does my computer run so much slower than it used to?

A. Most slow down issues are caused by malware infections that we can remove.

 

Q. How can I ensure my neighbors aren't able to use my internet connection?

A. Your wireless router can be secured to require an access password.

 

Q. Can I upgrade my pc so that it will last a few more years?

A. For many normal computer users, some simple upgrades such as added ram, video card, or hard drive can provide the performance increase that you desire.

 

Q. Do you accept drop-offs?

A. Yes, we accept drop-offs at our office during normal business hours.

 

Q. How can I pay for service?

A. We accept cash, check, Visa, and MasterCard. You can also pay your invoice online.

 

Q. Do you service Macs?

A. Not at this time.

 

Web Services FAQ

Q. Do I need to know about web design and how involved do I have to be in the process?

A. You do not have to know anything about the background development of the website, but we will ask you questions about the color scheme and give advice on what content and information to add to the website.

 

Q. Who creates the content for my website?

A. Although we can certainly offer you some advice on content, the bulk of the textual content of the website is usually provided by the client. Of course we always proof read and fix any errors we notice before posting content online.

 

Q. What is the timeframe for my website to be completed and online?

A. It usally takes 3-6 weeks to design and publish a website to the Internet. It is dependent on how quickly we get photos, logos, content, etc from the customer. E-Commerce websites are more complex and will take a bit longer.

 

Q. Can you update and maintain my website?

A. Yes, We update a number of websites, whether we created and developed the website or another web design development company did. Our rates are extremelly competitve. Contact us today.